Submit a Repair Request
Before you contact us, be sure to read through the information below.
Emergency Maintenance Issues
After calling 911 and if necessary, for maintenance or service please call 864-640-8877.
Please take a moment and ensure your air filter has been changed recently, replace the batteries in your thermostat, note if there is any air coming from the vents, turn the breaker on and off for the heating/air unit, and check the outside unit to verify if the fan is running and if there is any ice build up on the unit.
Hot Water Heater
Many hot water heater issues are related to a pilot light going out, or a thermostat that needs adjusting. Residents are responsible for the care of each of these which can be found on the side of the hot water heater unit. It is recommended to have a professional to light the pilot light on the unit.
If you home has a working fireplace that is able to be used many times a non-working gas fireplace is a result of a pilot light that has gone out. Residents are responsible for maintaining pilot lights, and general operations of the fireplace. Many times the gas line has to be purged for the first fire of the season and it’s recommended a professional provides this service.
Please be sure to check with neighbors to determine if the electrical outage is isolated to your home or may be out by the utility provider. If there has been a storm, an incident, or just a local outage the utility provider will be able to provide you with updates about the service going forward.
If only an area of your home is affected check the breaker box for a tripped breaker. Unplug anything that may be a cause of an overload. Check for GFI Outlets that have a reset to reset all breakers. Sometimes a breaker downstairs will effect upstairs, and vice versa.